Shipping Policy

Rest assured that all paid orders will be quickly processed and delivered accordingly.

We are only shipping within Peninsular, East Malaysia and Singapore at the moment.

Shipping costs are determined by your location and total weight of orders made. You may choose delivery methods and costs accordingly. FREE SHIPPING Is available for the following:-

i) Peninsular/East Malaysia - FREE for purchases above RM 98 (per order)

ii) Singapore - FREE for purchases above SGD 80 or RM 260 (per order)

Please note that actual delivery time may vary accordingly and is stipulated in the shipping selection page:-

i) No changes of delivery address will be entertained once order(s) have been shipped

ii) No changes or cancellation is allowed once order(s) have been shipped

iii) Order will be packed and prepared on working business days accordingly

Returns & Refunds policy

Hijau Philosophy is specializes in essential oils. Every product procured is done with great meticulousness and care. Understandably If you are not satisfied with the purchase for any reason, you may request for a refund, store credit or an exchange.

Please do contact us at: info@hijauphilosophy.com within 3 days from receipt of product/s.

If your order is damaged or incorrect in any way please contact us immediately upon receiving and we will send you a replacement or a refund. If you do not notify us immediately, you are responsible for the damaged, lost or incorrect item. If an item is out of stock or no longer available, you will be issued a store credit for the product. You may also choose to wait till we have restocked.

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 7 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us should you have a change of mind. We will advice the return address accordingly.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. If it is decided that the product is to be returned to us, a gift certificate will be mailed to you upon receiving of returned merchandize.

Contact Us

If you have any questions about our Shipping and Returns/Refunds Policy, please contact us by e-mail info@hijauphilosophy.com