Answers to the 7 most common questions about buying online
Do you have questions?
Answers to the 7 most common questions about buying online
FAQ's
How to make a purchase?
Placing an order with us :-
1. Click “Add to cart” button on the products you wish to purchase
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the productt
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button
5. From here, you need to select your shipping methods and click “next” button
6. Next you'll need to choose your payment method then click “next” button
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition
8. Click “Confirm Order” to complete the order
Payment methods available?
How to change account personal information & shipping details?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
How to retrieve account password?
Click on “Lost Password?” and fill your email that used to register the account in the box
1. Click Submit
2. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account
What is product transaction currency?
All product transactions are in Ringgit Malaysia (RM).
Hijau Philosophy offers various kind of Payment Methods as shown below :-
1) STRIPE-Credit Cards (Master, Visa, Union Pay)
2) Atome - 0% Installment x 3 Months *TBA
3) Offline Payment Procedures:-
i) Cash payments via bank transfer
Bank Transfer details:-
Bank: CIMB
Account Name: Green Philosophy Enterprise
Acct No : 800 809 6070
ii) DuitNow QR
Scan code below:-
QR Code Payment
iii) Atome Pay Later QR Code
Scan code below using your registered Atome account and enter purchase total accordingly.
IMPORTANT: Once completed, please email or watsapp the payment transfer notification
to:- email: info@hijauphilosophy.com
or
watsapp:- +6012 6715577
Scan Watsapp code below:-
Upon verification, your goods will be shipped accordingly.
Need further clarifications?
We’re here to help with your online purchase
