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FAQ

  • How to make a purchase?
    Placing an order with us :- 1. Click “Add to cart” button on the products you wish to purchase 2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products 3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment 4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button 5. From here, you need to select your shipping methods and click “next” button 6. Next you'll need to choose your payment method then click “next” button 7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition 8. Click “Confirm Order” to complete the order
  • What are the payment methods available?
    Hijau Philosophy offers various kind of Payment Methods as shown below :- 1) HIT PAY -Credit Cards (Master, Visa, Amex, Union Pay) 2) Atome - 0% Installment x 3 Months ​ 3) Offline Payment Procedures:- i) Cash payments via bank transfer Bank Transfer details:- Bank: CIMB Account Name: Green Philosophy Enterprise Acct No :800 809 6070 ​ ii) DuitNow QR Scan code below:- IMPORTANT: Once completed, please email or watsapp the payment transfer notification to:- email: info@hijauphilosophy.com or watsapp:- +6012 6715577 Scan Watsapp code below:- Upon verification, your goods will be shipped accordingly.
  • How to change my account personal information and shipping address?
    Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
  • I forgot my Password for my account. What should I do to retrieve it?
    Click on “Lost Password?” and fill your email that used to register the account in the box 1. Click Submit 2. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account
  • Can I cancel an existing order that have been made?
    Yes, only if the order is still on pending status. Please send an email to our customer service at: info@hijauphilosophy.com, with the message title “Request to cancel order” Do note that orders that are in shipping or shipped will not be cancelled
  • What is the product's transaction currency?
    All product transactions are done in Ringgit Malaysia (RM).
  • How long does delivery usually take?
    Between 3-5 working days.
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